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Privacy Policy

Privacy Policy – SurfTik Portal and Products

Privacy Policy

Effective Date: 06 Jul, 2025

SurfTik ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our website, mobile applications, products, and services (collectively, the "Portal" or "Services").

By using SurfTik, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

This includes information that can identify you personally:

  • Full name
  • Email address
  • Phone number
  • Location (GPS or manually entered)
  • Identity documents (if required for booking or verification)
  • Business information (for partners or service providers)

b. Usage and Device Information

We automatically collect information when you interact with our Portal:

  • IP address
  • Device type and operating system
  • Browser type
  • Language preferences
  • Pages viewed and time spent
  • Referring website or source

c. Location Data

With your permission, we may collect real-time location data via your device to provide relevant services (e.g., nearby attractions or service providers).

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience and analyze usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services
  • To personalize user experience
  • To connect you with service providers or businesses
  • To process bookings, payments, or reservations
  • To communicate with you (e.g., confirmations, updates, newsletters)
  • To respond to inquiries or customer service requests
  • For security, fraud prevention, and legal compliance
  • For marketing and promotional activities (with opt-out option)

3. Sharing Your Information

We may share your personal information under the following circumstances:

a. With Trusted Partners

We share your information with service providers (e.g., hotels, guides, transport companies) only as needed to fulfill your requests.

b. With Our Affiliates

We may share data within the Abasin Tours network, including our subsidiaries and departments.

c. Legal Compliance

We may disclose information if required by law, legal process, or government request.

d. Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new owner.

4. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal data. However, no system can be 100% secure. We recommend that you use strong passwords and protect your account information.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent at any time (where applicable)
  • Object to or restrict certain processing
  • Request data portability

To exercise these rights, contact us at info@surftik.com.

You can also opt out of promotional emails by clicking the "Unsubscribe" link in our messages.

6. Data Retention

We retain your information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law or contractual obligation.

7. Children's Privacy

SurfTik does not knowingly collect personal data from individuals under 13 years old (or the minimum age in your jurisdiction). If we learn that we have collected such data, we will delete it immediately.

8. Third-Party Services and Links

Our Portal may contain links to third-party websites or use third-party tools (e.g., payment gateways, map services). We are not responsible for their privacy practices and recommend reviewing their privacy policies.

9. International Data Transfers

If you are accessing SurfTik from outside of Pakistan, please be aware that your data may be transferred to, stored, and processed in Pakistan or other countries where our servers or third-party providers are located.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by posting the updated policy on our Portal and updating the "Effective Date" at the top.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SurfTik – Abasin Tours

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